Refund policy
Return & Refund Policy
At Noble Character Boutique, our products are made to order. Because each item is produced specifically for your order, we generally do not accept returns or exchanges for buyer’s remorse, changes of mind, or incorrect size or color selections.
Damaged, Defective, Misprinted, or Incorrect Items
If your order arrives damaged, defective, misprinted, or you receive an incorrect item, please contact Noble Character Boutique within 30 days of the delivery date.
Please provide your order number, a description of the issue, and clear photos showing the affected product. If the claim is approved, we will arrange an appropriate replacement or refund at no additional cost to you. You generally will not need to return the defective or incorrect item.
Lost Packages
If your package is lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the shipment and, when eligible, arrange a replacement or refund.
Wrong Size, Color, or Change of Mind
Because our products are made to order, we do not generally offer refunds, returns, or exchanges when:
- The wrong size or color was ordered.
- You change your mind after receiving the product.
- The correct product was delivered as ordered.
Please review product descriptions and sizing information carefully before completing your purchase.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because an incorrect or incomplete address was provided, reshipment may be possible, but additional shipping charges may apply.
Order Changes and Cancellations
Orders may enter production shortly after they are placed. If you need to change or cancel an order, please contact us as soon as possible. Once production has begun, we cannot guarantee that the order can be changed or canceled.
Refunds
When a refund to the customer is approved, Noble Character Boutique will issue the applicable refund to the original payment method used for the purchase. Processing times after a refund is issued may vary depending on your bank or payment provider.
International Customers
Certain countries or regions may provide consumers with additional statutory cancellation, return, or refund rights. Nothing in this policy is intended to limit rights that cannot legally be waived. For example, qualifying orders shipped to Brazil may be subject to a statutory right to cancel within seven calendar days of receipt.
Contact Us
If there is a problem with your order or you have questions about this Return & Refund Policy, please contact Noble Character Boutique at ministryforchrist2026@gmail.com.
Please include your order number, a description of the issue, and any relevant photographs when reporting a damaged, defective, misprinted, or incorrect item.